ORDER PROCESSING

Orders received during normal business hours (AEST) are processed for shipment within 24 hours (up to 48 hours during busy launch or sale periods). We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order after it has been confirmed.

ORDER SHIPPING 

Free DDP standard shipping on all orders over 300 AUD/USD/EUR/GBP

AUSTRALIA

Express Post
$5 upgrade fee for all orders

*Please note that the above timeframes are subject to AusPost delays

Standard Post
Complimentary for all orders

*Please note that the above timeframes are subject to AusPost delays

UNITED STATES
Complimentary ground shipping for all orders

INTERNATIONAL
Complimentary standard shipping for all orders

UNITED KINGDOM
Complimentary standard shipping for all orders

DUTIES & TAXES (DDP SHIPPING)

Duties & Taxes Included (no hidden surprises).

We ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are paid at the time of purchase and there will be no surprises or hidden fees when your order arrives at your destination. Note any duties and taxes we pay to clear your delivery are non-refundable, where you return your item. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.

ORDER TRACKING

Once your order has been shipped, you will receive email confirmation with a tracking number, which will allow you to track the status of your shipment.