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Term & Conditions

*** Flash Sale *** 
Take 20% Off prices as shown - selected styles only. You must use code LOCKDOWN20 at cart and 20% will apply to all eligible products. Shop sale here

 

The use of this website (“site”) is governed by the policies, terms and conditions set forth below which constitute an agreement between users of the site (“You”, “Your”) and Alemais Rae Pty Ltd (ABN 66 643 081 369) ("We" "Us"). Please read them carefully. Your use of this site indicates Your acceptance of these terms and conditions, together with the documents referred to on it. Your placement of an order indicates Your acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us. We reserve the right to make changes to this site and these terms and conditions at any time. If You do not agree to be bound by these terms and conditions, You may not use or access this website.

REGISTRATION

To use some of the services or features made available to You on this Site You will need to register. When You register You are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of Your registration information change, please notify Us immediately. We may also change registration requirements from time to time. Please refer to our Privacy Policy for information about how We use Your data.

ELIGIBILITY

In order to make purchases on the Site You will be required to provide Your personal details. In particular, You must provide Your real name, phone number, e-mail address and other requested information as indicated. Furthermore, You will be required to provide payment details that You represent and warrant are both valid and correct and You confirm that You are the person referred to in the Billing information provided. The Site is available only to individuals and others who meet the terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to us. By making an offer to purchase merchandise You expressly authorise Us to perform credit checks. Furthermore, You agree that We may use Personal information provided by You in order to conduct appropriate anti-fraud checks. Personal Information that You provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

ORDERS

All orders are subject to acceptance and availability, and items in Your shopping basket are not reserved and may be purchased by other customers.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of Your order, nor does it constitute confirmation of our offer to sell. Unless You cancel Your order, acceptance of Your order and completion of the contract between You and Us will be completed when We email You to confirm the goods have been dispatched. We reserve the right at any time after receipt of Your order to accept or decline Your order for any reason. We may require additional verifications or information before accepting any order. We reserve the right to restrict multiple quantities of an item being shipped to any one customer or postal address. We provide goods only as a reseller to end user customers and do not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by us.

We reserve the right to refuse any order without giving reason. Upon cancellation of an order We will make all reasonable attempts to contact You using the details provided. All received monies will be refunded using the method received.

PRICING POLICY

Prices shown on the Site are in AUD Dollars (AUD $) and US Dollars (USD $). Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. Prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors.

Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

If you are a customer whose credit/debit card is not denominated in displayed currency, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

AVAILABILITY

We offer products for sale that are in stock and available for dispatch from our distribution centre. We endeavour to only display products on our site that are available to purchase. Occasionally, if items are very popular, they will sell out very quickly. In this case, You will be contacted within 48 hours if We are unable to fill Your order and a full refund will be processed.

DELIVERY

The delivery times provided by Us are estimates only. We aim to deliver within the time indicated by Us at the place of delivery requested by you. We cannot guarantee delivery dates and We shall not be liable to You for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. Please note that it might not be possible for Us to deliver to some locations. If this is the case, We will inform You using the contact details that You provide to Us when You make Your Order and arrange for cancellation of the Order or delivery to an alternative delivery address. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify You will be made using the details You provided.

On delivery of the Product, You may be required to sign for delivery, unless You grant Us authority to leave (“ATL”). If You grant ATL You understand and agree that this authority to leave gives Us and/or our selected couriers permission to leave the Order in question unattended by the front door – or, where applicable, at the reception or concierge’s desk – of the delivery address without obtaining a signature confirming delivery at the delivery location. In such circumstances, You understand and agree that by granting Us authority to leave, We and our couriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfer to You on delivery. If You are not available to take delivery or collection, We may leave a card giving You instructions on either re- delivery or collection from the carrier.

You agree to inspect the Product for any obvious faults, defects or damage before You sign for delivery. You need to keep receipt of the delivered Product in case of future discussions with Us about it. The buyer is responsible for inspecting the goods for fault and notifying Us in accordance with our Returns Policy should there be a fault. Unless otherwise specified, responsibility and title in the Goods passes to You upon delivery. If You have specified a recipient who is not You for delivery purposes (for example as a gift) then You accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and transfer of responsibility in the same way. From the time when risk passes to you, We will not be liable for loss or destruction of the Product.

CHANGE OF ADDRESS

We cannot be held responsible for an incorrect address being entered on Your order. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after Your order is finalised, please contact Customer Service immediately. We will attempt to update any incorrect order details, however due to the fast processing within our distribution centre, some orders cannot be adjusted. Therefore, You should carefully check that Your Order is accurate before You submit it to us.

ORDER CANCELLATIONS

If notified before goods have been dispatched, We can accommodate order cancellations. If items have been shipped, We reserve the right to refuse order cancellation or charge a cancellation fee should We be able to request the return of the package from our delivery service.

RETURNS

Items returned must be unused and with all garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Please contact Us immediately if any of Your purchases have been delivered without garment tags. All items returned must have a Return Authorisation (RA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.

PROMOTIONS AND DISCOUNTS

From time to time You may receive online offers and promotions which include a promotional or coupon code (“Code”) for use when shopping with Us. It is Your responsibility to ensure that the Code is valid, and that You enter the Code at the time of making Your purchase online. We cannot apply the Code retrospectively once You have submitted Your Order. Terms and conditions will apply to the use of the offer or promotion. Please read these carefully to make sure You can take proper advantage of these offers. Any Code is non-transferable and, unless expressly stated, may not be used in conjunction with any other offers. Promotion codes cannot be applied to the purchase of Gift Cards.

GIFT CARDS

Gift Cards are ‘virtual’ and sold subject to the following terms and conditions. Gift Cards are treated like cash. If Your Gift Card or redemption code is lost or stolen it will not be re-issued and the value of the Gift Card will not be refunded. Gift Cards are non-transferable and may not be returned or redeemed for cash. Gift Cards expire three (3) years from the issue date. Any unused amount after the expiry date of the Gift Card will not be refunded or credited. Gift Cards may only be used for the purchase of goods at this website.   

If You return products You have purchased using a Gift Card, a store credit will be issued to Your account (valid for one year) and can be redeemed against subsequent orders. Sales tax and shipping may be applicable on products purchased with a Gift Card. If Your order total is less than the value of the Gift Card, the remaining balance will be credited to Your account and will be redeemed against subsequent orders.

FAULTY GOODS

Goods are faulty if they are received damaged or where a manufacturing fault occurs. Items that are damaged because of normal wear and tear are not considered to be faulty. If You would like to exchange a faulty item instead of obtaining a refund, please be aware that We can only replace it for the same product in the same size, subject to availability. Where possible, We will offer to repair faulty items. If it cannot be repaired or the same product is not available, You are entitled to a full refund. 

COLOURS

We have made every effort to display as accurately as possible the colours of our products that appear on site. However, as computer monitors vary, We cannot guarantee that Your monitor's display of any colour will be completely accurate.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, We shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and Your credit card charged. If Your credit card has already been charged for the purchase and Your order is cancelled, We shall immediately issue a credit to Your credit card account in the amount of the charge.

THIRD PARTIES

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that We are not responsible for the operation of or content located on or through any such site and is not liable for any losses or damage caused by this website or any website linked to or from this website.

NO COMMERCIAL USE

This Site is for Your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on Your own Site.

LIABILITY

Subject to any rights You have under any consumer protection law or any other Laws that cannot be excluded, We will not be liable to You or any third party for any loss, damage, cost, expense or injury (including indirect or consequential loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to Your reputation) in contract, tort (including negligence), under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with any transaction (actual or contemplated) undertaken or attempted to be undertaken through our Website.

Subject to any rights You have under any consumer protection law or any other Laws that cannot be excluded, We excludes, all implied terms and warranties whether statutory or otherwise, relating to our website or the subject matter of these Terms and Conditions. You may be entitled to certain rights under consumer protection law or other Laws that cannot be excluded, including any statutory guarantees that are provided under competition and consumer legislation, including, as applicable, the Competition and Consumer Act 2010 (Cth)

Our liability to You for loss or damage of any kind arising out of these Terms and Conditions will be reduced or limited to the extent (if any) that You cause or contribute to the loss or damage.

INTELLECTUAL PROPERTY

This site is owned and operated by Us and our related companies. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of or used under license by Us.

The intellectual property rights in all software and content made available to You on or through this Site remain our property or that of our licensors and are protected by intellectual property laws and treaties around the world. All such rights are reserved by Us and our licensors. You may store, print and display the content supplied solely for Your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to You or which appears on this Site nor may You use any such content in connection with any business or commercial enterprise. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.

GENERAL

We reserve the right at all times to make changes to these Terms and Conditions. Any variations to these Terms and Conditions will take effect from posting on the Website. The Terms and Conditions which apply at the time of Order are those that govern Your relationship with Us with respect to that Order.

Any provision of these Terms and Conditions that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these Terms and Conditions nor affect the validity or enforceability of that provision in any other jurisdiction.

A failure or delay by Us to exercise a power or right under these Terms and Conditions does not constitute as a waiver of that power or right, and the exercise of a power or right by Us does not prelude its future exercise or the exercise of any power or right.

The laws of New South Wales, Australia govern this agreement. Your transaction is deemed to have taken place in New South Wales.

WHOLESALE

Our standard wholesale terms and conditions can be viewed here.

 

COMPETITION TERMS & CONDITIONS

  1. The promoter is: Alémais 
  2. The competition is open to Australian residents only except employees of Alémais and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  6. Closing date for entry will be 13 May 2021. After this date no further entries to the competition will be permitted.
  7. No responsibility can be accepted for entries not received for whatever reason.
  8. The rules of the competition and how to enter are as follows: To enter the entrant must sign up to the Alémais mailing list. 
  9. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  10. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  11. The prize is as follows: 2 x $500 Alémais vouchers. The prize is as stated and no cash or other alternatives will be offered. The prize is not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  12. The winner will be chosen at random on: 20 May 2021.
  13. The winner will be notified by email. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  14. The promoter will notify the winner when and where the prize can be collected / is delivered.
  15. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  16. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  17. The competition and these terms and conditions will be governed by Australian law.
  18. Entry into the competition will be deemed as acceptance of these terms and conditions.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or any other Social Network. You are providing your information to Alémais and not to any other party. The information provided will be used in conjunction with our Privacy Policy.

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