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Returns

FULL PRICED ITEMS

You may return for any reason within 21 days, for a store credit

SALE ITEMS

You may return for any reason within 21 days, for a store credit

FINAL SALE

All products marked as Final Sale have a strict no returns, exchanges, or refunds policy, unless the item is deemed as faulty.

FINE PRINT

  • Items must be returned to us within twenty-one (21) days of purchase.
  • Returns only accepted with proof of purchase.
  • Items must be in original condition and must not have been worn, altered or washed.
  • Item must have tag attached, if security tag is removed, the garment can no longer be returned.
  • We do not refund initial shipping charges for items returned, other than for faulty items
  • We do not refund international prepaid tax and duties paid at the time of checkout should you wish to return an item. Contact your local customs office to obtain your tax refund
  • Refunds are only offered where required by law.
  • Any returns that do not meet these conditions may not be accepted and may be sent back at the customers expense.

EASY RETURNS:

  1. Ensure the conditions below have been met.
  2. Submit your return here.
  3. Enter your order number, email address, and click ‘Create a Return’.
  4. Select items, quantity, reason(s) and press 'Submit'
  5. We will email you a Return Authorisation with mailing instructions

RETURN FREIGHT

We do not cover the cost of returns unless the item is faulty, or we shipped the incorrect item. We are not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.

FAULTY & INCORRECT ITEMS

If you have received an item with a defect please contact us immediately at customercare@alemais.com; email us a brief description with a photo or two showing the defect/fault.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

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